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[Scott Wolpow]

This a a issue with your host company, call them for guidance.


SW
On 8/19/2012 6:42 AM, Janet Sullivan wrote:
> I am getting this error when trying to install akeeba 3.6.1 core using 
> the extension manager - install
>
>       * JFolder::create: Could not create directory
>       * Warning: Failed to move file!
>      *
>
>     I would have thought that I would find the answer in the akeeba
>     docs, but according to the akeeba
> website, 
> https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html
>
>     "If you still can't install Akeeba Backup and you are receiving
>     messages regarding unwritable directories, inability to move files
>     or other similar file system related error messages, please do not
>     ask us for support. These errors stem from your site set up and
>     can best be resolved by asking for help in the official
>     Joomla!^(TM) forums <http://forum.joomla.org/>. We can only
>     support software we develop ourselves. Joomla!'s extension
>     installer is certainly not developed by us, therefore we can't
>     help you."
>
>  I am running joomla 2.5.4 and I had originally set the site up on a 
> web host using a temporary url.
> Akeeba  3.5.1 was installed, and running fine.   Then it was time to 
> move the site into production, so using cpanel
> database and root backups, I moved the site,  set up a new database 
> user, connected it to the new database
> and changed the url to the production name.
>
> Site works perfectly, but akeeba would not run.  tried re-installing, 
> no good.
> so I uninstalled akeeba, making sure that all the references in the 
> data base to com-akeeba were removed
> as well, as stated on the akeeba trouble-shooting page.
>
> After the un-install, I tried a fresh install and got the above error 
> messages.....any ideas on how to fix?  The site in in production,
> without any automated backup .....not good.
>
> Akeeba trouble shooting suggests the problem is in my site set-up...as 
> a joomla novice, I pretty much use the defaults, except for things 
> like seo URLs...
>
>  Help greatly appreciated.
> Thanks!
>
> Janet
>
>
>
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