NYCPHP Meetup

[CED]

E-V-E-N-T-U-M

=D




> 
> Hi Jon,
> 
> Nope. That just converts between emails and trac tickets.
> 
> Let me explain further what I'm interested in. What I want is very
> simple actually. I will no doubt write it myself eventually but I would
> be delighted if someone "stole" my idea (provided I could use it too).
> 
> There would be two ways to submit a ticket. The first method is to simply
> send an email to the support mailbox. The incoming mail component of
> this thing would look at the subject of the message and determine if it
> has a ticket number already. If not, it generates and insert a ticket
> number. For example, if the subject of a message was 'big-time error',
> the incoming mail component would transform this to '[TPF0844812]
> big-time error'. It might also send an automated reply to the sender
> with the ticket number in the subject with instructions that they should
> include that number in any subsequent dialog about the problem.
> 
> There would also be a web interface that used PHP's IMAP interface to
> allow support personnel to search on a ticket number. User's who were
> logged in could also search tickets that contained the user's email
> address.
> 
> Finally, the other way to submit a ticket would be through a simple web
> screen that any visitor could use (of course they could not specify the
> recipient - it would be hard coded to the support mailbox).
> 
> The nice thing about this system is that it can be managed entirely via
> SquirrelMail. Using SquirrelMail you can search the subject line. You
> can change ticket numbers if someone submits additional messages with
> a new ticket number.
> 
> Depending on how you generate the ticket numbers you wouldn't even need
> a database. It's just two php scripts - one for processsing incoming
> mail and another for searching / submitting tickets.
> 
> Mike
>